08:00 - 09:00Registration and Refreshments
09:00 - 09:10 (10 Minutes)Opening remarks - Welcome Note

Rim Al Aridi- Managing Director, Agora Group
09:10 - 09:30 (20 Minutes)Keynote Opening Address
Ole Friedrich - Managing Director, Düsseldorf Tourismus GmbH
09:30 - 10:00 (30 Minutes)Panel Discussion
Putting Dusserdorf at the World Map of Medical, Health and Wellness Tourism.
The city offers the perfect mix for foreign patients: Optimal medical care opportunities, a wide variety of outstanding five star hotels and all the strengths of a tourist destination. What is missing from this image to make Dusseldorf a destination of choice to medical and health patients from all over the world?
10:00 - 10:20 (10 Minutes)Presentation by Title Sponsor
10:20 - 10:30 (10 Minutes)Sponsor Presentation
10:30 - 10:40 (10 Minutes)Sponsor Presentation
10:40 - 10:50 (10 Minutes)Sponsor Presentation
10:50 - 11:00 (10 Minutes)Sponsor Presentation
11:00 - 11:10 (10 Minutes)Sponsor Presentation
11:10 - 11:30 (20 Minutes)Coffee Break & Networking Session
11:30 - 13:00 (1hr - 30min) 6 Meeting each one lasting 15 Minutes
Meeting 1 - 15 Minutes
Meeting 2 - 15 Minutes
Meeting 3 - 15 Minutes
Meeting 4 - 15 Minutes
Meeting 5 - 15 Minutes
Meeting 6 - 15 Minutes
13:00 - 14:00 (60 Minutes)Prayer break and lunch
14:00 - 14:30 (30 Minutes)Panel Discussion
Health Tourism beyond Covid
Due to the effects of the pandemic and the fear and anxiety it produced, it is estimated that there will be substantial increase in demand for health, wellbeing and medical travel in the next 3 years. Is the industry prepared for this? Where do the biggest opportunities exist? What about the challenges of another pandemic hitting the world? How should the industry prepare for that?
14:30 - 15:00 (30 Minutes)Panel Discussion
The Next Generation of Healthcare – Creating a World Class
Destination What does it take to be the best? Let’s benchmark what the best destinations have done to create leadership positioning, and then expand into what could be done better.
15:00 - 15:30 (30 Minutes)Panel Discussion
Disrupted Wellness
How are disruptive technologies like blockchain, AI, Robotics, and Big Data innovating the delivery of healthcare worldwide and are the most innovative healthcare facilities the winners of tomorrow’s patients?
15:30 - 15:45 (15 Minutes)Coffee Break & Networking Session
15:45 - 17:00 (15 Minutes)5 Meeting each one lasting 15 minutes
Presentation by Title Sponsor
Meeting 7 - 15 Minutes
Meeting 8 - 15 Minutes
Meeting 9 - 15 Minutes
17:00Chairman closing remark and end of Day One
08:00 - 09:00Registration and Refreshments
09:00 - 09:5 (5 Minutes)Opening remarks - Welcome Note
Rim Al Aridi- Managing Director, Agora Group
09:5 - 09:45(30 Minutes)Panel Discussion
Accreditation and the role of “trust” in medical and healthcare delivery.
09:45 - 10:25 (30 Minutes)Panel Discussion
Facilitators - Putting Care at the heart of the journey

Traveling for medical treatment can be a daunting task. Facilitators are not only there to oer guidance and choice but also to ensure that the patient is cared for properly very step of the way

10:25 - 11:05 (40 Minutes)Panel Discussion
Ready to play with the big guys?

Health insurance companies over the world have begun to dive into the medical tourism industry experimenting with cross-border and international medical coverage. How do insurance companies pick oversea hospitals that meet their standards?

11:05 - 11:15 (10 Minutes)Sponsor Presentation
11:15 - 11:45 (30 Minutes)Coffee Break & Networking Session
10:45 - 12:45 (60 Minutes)4 Meetings each one lasting 15 Minutes

Meeting 12 - 15 Minutes
Meeting 13 - 15 Minutes
Meeting 5 - 15 Minutes
Meeting 15 - 15 Minutes
12:45 - 14:00 (75 Minutes)Prayer break and lunch
14:00 - 14:35 (35 Minutes)Fireside Chat
Follow the money!

Investment opportunities in Medical and Wellbeing travel. Where do investors see opportunities and what does it take to attract FDI into local health and wellness industries?

14:35 - 14:55 (20 Minutes)Presentation
The Integration Dilemma

Health and Medical Tourism is not only about hospital and clinics, there are multiple pillars to it. Right now, the industry is still fragmented and works in silos. What does the road to integration look like and why is it important?

14:55 - 15:30 (35 Minutes ) Panel Discussion
Patient Experience is King

The new traveling health and wellness seeker wants more information, a variety of options and a robust patient experience. How you communicate that in 45 seconds or less is the greatest challenge. Lack of patient experience and lack of price sensitivity is becoming a well-known problem. This session brings together some of the leading brands in international healthcare to share how they have built their customer experience to deliver better outcome more eciently and transparently.

15:30 - 15:45 (15 Minutes)Coffee Break & Networking Session
15:45 - 16:20 (35 Minutes)Panel Discussion
Personalization of Wellness Travel

Millennials are all about personalized experience and health and wellness travel is no exception. How can the industry offer a more personalized approach?

16:20 - 16:55 (35 Minutes)Panel Discussion
Deep Dive into Medical Tourism

A lot is being said about the industry, its size, and its future. What is Myth and what is Reality? This session will take a deep dive into the reality of the industry and provide a clear unbiased opinion of the opportunities & challenges on hand.

16:55Chairman closing remark and end of Day One